# Privacy Policy
**Effective Date:** February 9, 2026
Welcome to SoBoL (a business operated under the legal entity **Acai Industries Inc.**)
At SoBoL, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website (“Site”) at mysobol.com and services.
## 1. Information We Collect
We may collect various types of information, including:
– **Personal Information:** Name, email address, phone number, billing address, delivery address, and any other information you provide when placing orders, scheduling catering, or joining our rewards program.
– **Non-Personal Information:** Browser type, IP address, pages visited, and other usage data collected through cookies and analytics.
– **SMS Opt-In Information:** When you consent to receive SMS notifications and alerts, we collect your phone number and maintain timestamped records of your consent.
## 2. How We Use Your Information
Your information may be used for:
– Processing and fulfilling your food orders and catering requests.
– Sending order confirmations, pickup/delivery updates, and catering appointment reminders via SMS.
– Managing your SoBoL Rewards program membership and providing loyalty benefits.
– Providing customer service and responding to your inquiries.
– Personalizing your experience and improving our offerings.
– Communicating with you about your account or transactions.
– Sending marketing communications, with your explicit consent.
– Analyzing usage trends to enhance user experience.
## 3. SMS Program and Messaging Use Cases
**Description of SMS Program:**
We offer an SMS notification program to enhance your experience with SoBoL. Our specific use cases include:
1. Order confirmation messages when you place an online order
2. Preparation status updates for your acai bowls and smoothies
3. Pickup/delivery time notifications and arrival alerts
4. Reminder messages sent 24-48 hours before scheduled catering appointments
5. Catering event confirmations and day-of service notifications
6. Rescheduling notifications if appointment times need to change
7. SoBoL Rewards program updates and points notifications
8. Special offers and promotional messages (only with separate marketing consent)
**SMS Opt-In Details:**
By checking the SMS consent checkboxes on our website forms, you agree to receive text message notifications from Acai Industries Inc. Message frequency varies based on your order activity. Message and data rates may apply. Reply HELP for assistance or STOP to unsubscribe at any time.
You can opt-out at any time by:
– Replying STOP to any message
– Contacting us directly at the information below
– Updating your preferences in your SoBoL Rewards account
## 4. Data Sharing
**Non-Sharing Clause:**
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
**All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.**
We may share information with service providers necessary to operate our business, such as:
– Payment processors to complete transactions
– Delivery partners to fulfill orders
– Customer service platforms to provide support
– Rewards program management platforms
We may disclose your information when required by law or government order, or to protect our rights, privacy, safety, or property, or that of others.
## 5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Site. You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain features.
## 6. Data Security Practices
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
– Encrypted data transmission
– Secure server infrastructure
– Regular security assessments
– Limited employee access to personal data
– Secure backup procedures
## 7. Your Rights
You may have rights regarding your personal information, including:
– Access to your personal data
– Correction of inaccurate information
– Deletion of your information (subject to legal requirements)
– Opting out of marketing communications
– Unsubscribing from SMS notifications at any time
– Updating your information and preferences
To exercise these rights, please contact us using the information below.
## 8. Age Restriction
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.
## 9. Carrier Liability Disclaimer
Acai Industries Inc. is not liable for delayed or undelivered messages due to carrier network issues or other factors beyond our control. Message delivery is subject to carrier network availability and performance.
## 10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
## 11. Contact Us
For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:
**Acai Industries Inc. (doing business as SoBoL)**
**SoBoL Support Center:**
– Address: 185 Waverly Avenue, Patchogue, NY 11772
– Phone: (631) 419-3470
– Email: support@mysobol.com
– Website: https://mysobol.com
**For franchise location-specific inquiries, please visit:** https://mysobol.com/locations
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**IMPORTANT NOTICE:**
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may disclose your information when required by law/government or to protect our rights, privacy, safety, or property, or that of others.